Sıkça Sorulan Sorular

Servistik is a service tracking application that brings work orders, customer portal, intake-delivery flow and billing together in a single panel for white goods, electronics, mobile and corporate equipment servicers. Built for technical services, authorized after-sales and field maintenance teams.

What does it do?

• Work-order management: Every step from intake to delivery is recorded.
• Customer portal: Customers see the real-time status of their device by service number.
• Approval flow: Operations are approved in writing via SMS / WhatsApp approval links.
• Reporting: Capacity, turnaround and revenue reports on one screen.

Who uses it?

From a single technician to 20-person teams of any size. The free plan includes unlimited active work orders and customers; upgrade to Plus or Premium Plus as your team grows.

Six stages manage end-to-end flow in Servistik:

1. Sign up: Create your account and enter company details — ready in 10 minutes.
2. Open a work order: Photograph the device, add the fault note and priority.
3. Status tracking: The job flows through Received → In workshop → Awaiting approval → Ready → Delivered.
4. Customer approval: The system sends an approval link by SMS / WhatsApp and records written consent.
5. Delivery & billing: The service slip and handover document are produced as PDF.
6. Reporting: Turnaround, capacity and revenue reports guide your next decisions.

No. Servistik runs entirely in your browser; nothing is installed on phones, tablets or computers.

Setup steps

1. Free sign up: Enter your company details on the sign-up page.
2. E-mail confirmation: Activate your account with the verification link sent.
3. First work order: Add your first device from the intake screen — ready in about 10 minutes.

No credit card or commitment is required; all features are open for 14 days.

Yes. Service data is stored in an isolated database per company within our multi-tenant infrastructure — it never mixes with other companies' records.

• Isolation: Each company's records live in its own schema.
• Encryption: All connections are encrypted over HTTPS.
• Backups: Regular backups are taken and rollback is supported.
• Export: Export your data anytime as .csv / XLSX.

Go to the intake screen and follow the steps:

1. Select or add a customer: Pick from the directory or create a new record by phone / e-mail.
2. Device details: Enter brand, model, serial number and warranty status.
3. Fault note: Record the customer complaint and your observations.
4. Add photos: Document the device condition to prevent disputes.
5. Assign a technician: Route items to the relevant staff member.
6. Save: The work order is auto-numbered and the customer is informed.

The status then flows through Received → In workshop → Awaiting approval → Ready → Delivered.

The approval portal speeds up jobs that are in the "awaiting approval" stage:

Flow

1. Line items and estimated prices are defined in the system.
2. Servistik sends the customer an SMS / WhatsApp tracking link.
3. The customer opens the link, reviews items, and approves or rejects them.
4. The workshop is notified instantly; the job starts automatically.

If approved items aren't accepted, the rejected line is returned to you with the customer's reason.

Every stage transition triggers an automatic notification:

• Received: Service number + tracking link sent by SMS / WhatsApp.
• In workshop: Diagnosis-complete notice is sent.
• Awaiting approval: Expected items and estimate value are shared.
• Ready: Delivery invitation and payment offer are sent.
• Delivered: Slip and handover document are sent as PDF.

When a work order reaches the delivery stage, invoicing begins:

1. Document generation: Service slip and handover document PDFs are created automatically.
2. Quote / difference: The approved line total is sent to the customer.
3. Payment tracking: Paid and outstanding balances are listed on the panel.
4. Reporting: Revenue, parts and service split are reported.

Plan prices are annual; plan assignment is done by the admin without touching your data.

Your data is never affected; a plan change only adjusts limits (staff, active services, work orders).

• Downgrade: Only newly added work is limited; existing records stay untouched.
• Upgrade: The difference is billed automatically and extras (e.g. unlimited staff) activate instantly.
• After the trial: Your account stays on free mode; data is never deleted.

Check your status in three ways:

1. Tracking link: Tap the SMS / WhatsApp link you received at intake.
2. Portal: Sign in at the service tracking portal with your service number and e-mail.
3. Lookup page: Use the same details on the Sorgula page.

The portal shows the current stage, the operations planned and the estimated delivery date.

The approval link shows photos of your device and the planned operations; you approve only what you want.

1. When you approve: The related items are processed and the estimated delivery date is set.
2. When you reject: The item is cancelled and the device is prepared in its current condition.
3. Changes: Additional quotes are re-submitted to you via the same link.

Access your documents in three ways:

• E-mail / WhatsApp: The slip and handover document are sent as PDF at delivery.
• Portal history: Download all slips and reports from the portal.
• Service point: Printed copies are available at delivery on request.